Job Details
- Salary: 35,360 - 43,680 USD Year Equivalents: Monthly: 2,947 - 3,640 | Hourly (approx.): 17.00 - 21.00
- Location: Remote
- Job Type: Full Time, Part Time
- Experience Level: Entry Level
- Category: Customer Service, Entry Level, Part-Time, Work From Home
- Education: High School Diploma
Ready for a first job that’s as rewarding as your morning coffee? Starbucks is now hiring for our remote Customer Care team. This is a perfect entry-level opportunity to start your career with a company that truly invests in its people (we call them “partners”). No prior experience is necessary. We provide a comprehensive, paid virtual training program to teach you everything you need to deliver the legendary “Starbucks Experience” from the comfort of your home.
Your First Career, Brewed to Perfection. As a Customer Care Partner, you are a vital connection to our customers, bringing our mission to life in every interaction. You will be the warm, friendly voice of our brand, responsible for:
- Providing supportive and friendly assistance to customers via phone, email, and chat regarding the Starbucks Rewards app, gift cards, and online orders.
- Troubleshooting issues and finding thoughtful solutions with a positive, problem-solving attitude.
- Acting as a brand ambassador, sharing your passion and knowledge for our coffee and products to create a great customer experience.
- Working as part of a collaborative and inclusive virtual team.
The Perfect Blend: What We’re Looking For We are looking for individuals with a passion for helping people and a warm, friendly communication style. We will teach you the rest. The key requirements are:
- A high school diploma or GED.
- A passion for helping people and a friendly, positive communication style.
- The ability to work independently in a structured remote environment.
- A quiet, private home office space with a reliable internet connection.
- You must be at least 18 years old.
Your “Special Blend”: Unbeatable Pay & Benefits We offer a “Your Special Blend” benefits package that is unmatched in the industry, even for entry-level roles:
- Get your bachelor’s degree 100% covered through our Starbucks College Achievement Plan (SCAP) with Arizona State University’s online program.
- A competitive starting wage between $17.00 and $21.00 per hour.
- Comprehensive health benefits (medical, dental, vision) for eligible full-time and part-time partners.
- A 401(k) with a company match and Bean Stock (RSUs), allowing you to share in our company’s success.
- Paid time off, and of course, a free pound of coffee or box of tea every week, plus a 30% in-store discount.
About Starbucks
Our mission is to inspire and nurture the human spiritâone person, one cup and one neighbourhood at a time. We are a company of partners, and we are committed to creating a culture of warmth and belonging, where everyone is welcome. We believe in being a performance-driven company through the lens of humanity.
Equal Opportunity Employer
Starbucks is an equal opportunity employer. We are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status.
Responsibilities
- Providing customer support for the Starbucks Rewards app, gift cards, and online orders.
- Troubleshooting customer issues via phone, email, and chat.
- Acting as a brand ambassador for the Starbucks Experience.
- Working as part of a supportive virtual team.
Skills
- Customer Service
- Communication
- Empathy
- Problem Solving
- Computer Literacy
Qualifications
- Strong communication and interpersonal skills.
- A passion for helping people and a customer-first mindset.
- Must have a dedicated home office and meet technical internet requirements.
- Must be at least 18 years old.
Benefits
- 100% Paid College Tuition (SCAP)
- Health Benefits for Part-Timers
- 401(k) with match
- Bean Stock (RSUs)
- Free Weekly Coffee
- Paid Training
Frequently Asked Questions
Do I need to be a coffee expert or have barista experience to apply?
No, not at all. This is a remote customer care role, not an in-store barista position. We are looking for great communicators; our training will teach you all the coffee knowledge you need.
What is the Starbucks College Achievement Plan (SCAP)?
SCAP is an incredible benefit where Starbucks covers 100% of the tuition for you to earn a bachelor's degree through Arizona State University's online program. It's a pathway to a debt-free education.
What does the paid training involve for a beginner?
You will participate in a multi-week, full-time, paid virtual training program. It's an instructor-led, supportive class that will teach you all about our brand, our customer service philosophy, and the systems you'll be using.
What is the pay, and what are the best perks?
The starting pay is between $17.00 and $21.00 per hour. The best perks are the free college degree (SCAP), comprehensive health benefits (even for part-timers), and the free weekly coffee mark-out.
Is this a permanent job with a set schedule?
Yes, we are hiring for permanent, full-time and part-time positions with structured, set schedules. This is an excellent opportunity for a stable, long-term career.
What are the technical requirements for my home office?
You must have a private, quiet workspace free from distractions. A high-speed, hardwired internet connection that meets our security and speed standards is also mandatory.