Urgently Hiring: Eko Hotel Front Desk Officer / Receptionist (Victoria Island)

Be the first impression of luxury and excellence. Eko Hotel & Suites, the most prestigious 5-star hotel in Lagos, is urgently hiring professional and charismatic Front Desk Officers / Receptionists to join our esteemed team in Victoria Island. This is a unique opportunity to launch or advance your career in world-class hospitality. If you have a passion for providing impeccable guest service and thrive in a dynamic, professional environment, we invite you to apply.

Your Mission: To Be the Ambassador of Our Brand As a Front Desk Officer, you are the welcoming face and the central hub of our guest experience. Your mission is to ensure every guest feels valued and cared for from the moment they arrive to the moment they depart. Your responsibilities will include:

• Managing all front desk operations, including guest check-ins and check-outs, with efficiency and a warm, welcoming attitude.
• Answering all incoming calls and inquiries, providing accurate information about hotel services and amenities.
• Handling guest reservations and managing room assignments to ensure a seamless experience.
• Professionally resolving any guest issues or complaints with a focus on immediate and satisfactory solutions.

The Profile of a 5-Star Professional We are looking for individuals who embody grace, poise, and a genuine passion for hospitality. The key requirements are:

• A minimum of an OND, HND, or Bachelor’s degree.
• At least 1-2 years of experience in a customer-facing role, preferably in the hospitality industry (hotel, airline, etc.).
• Exceptional communication and interpersonal skills, with a polished and professional appearance.
• The ability to remain calm and efficient under pressure in a fast-paced environment.
• Proficiency with computers and, preferably, experience with hotel management software.

Your World-Class Rewards Package We invest in our team with a package worthy of a 5-star brand:

• A highly competitive monthly salary between ₦120,000 and ₦180,000.
• Comprehensive health insurance (HMO).
• A Pension plan to secure your future.
• Paid time off (PTO) and leave allowance.
• Complimentary staff meals during your shift and access to other on-site benefits.
• Unparalleled opportunities for training and career advancement within Nigeria’s leading hotel.

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About Eko Hotel & Suites

Eko Hotel & Suites is the most preferred hotel in West Africa, and it’s all about the right mix! Located in the heart of Victoria Island, we offer our corporate clients and walk-in guests a perfect blend of relaxation, activities, and African tradition delicately infused to meet the highest international standards. Our team is the key to our success, and we are committed to providing a professional and rewarding work environment.

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Equal Opportunity Employer

Eko Hotel & Suites is an equal opportunity employer. We are committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status.

Responsibilities

• Managing guest check-ins and check-outs.
• Answering phone calls and handling guest inquiries.
• Managing reservations and room assignments.
• Providing a 5-star level of guest service and resolving issues professionally.

Skills

• Customer Service
• Communication
• Interpersonal Skills
• Problem Solving
• POS Systems
• Professionalism

Qualifications

• 1-2 years of experience in a customer-facing role (hotel experience is a plus).
• Exceptional communication and interpersonal skills.
• A polished, professional appearance.
• Ability to work a flexible, rotating shift schedule.

Benefits

• HMO Health Insurance
• Pension Plan
• Paid Time Off
• Staff Meals
• Career Advancement

Frequently Asked Questions

What kind of experience is required for this Front Desk Officer role?

We require at least 1-2 years of experience in a customer-facing role. Direct experience as a receptionist in a 4 or 5-star hotel is a significant advantage.

What is the salary and what are the key benefits?

The starting monthly salary is competitive, between ₦120,000 and ₦180,000. Our key benefits include a full HMO package, a pension plan, paid leave, and complimentary staff meals.

What is the work environment like at Eko Hotel?

You will be working in the main lobby of a bustling, 5-star international hotel. The environment is professional, fast-paced, and requires you to interact with high-profile guests from around the world.

What are the working hours for this position?

This is a full-time position that operates on a shift basis, as the hotel is open 24/7. You must be flexible to work a rotating schedule that will include mornings, evenings, weekends, and holidays.

Is there a specific "look" or dress code required?

Yes. As the face of a 5-star hotel, a polished, professional, and well-groomed appearance is a mandatory requirement for this role. A uniform will be provided.

What are the opportunities for career growth?

Eko Hotel is committed to promoting from within. A successful Front Desk Officer can grow into supervisory roles, Guest Relations Manager, or other positions within the hotel's extensive operations.

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