Immediate Start: Zenith Bank Customer Service Representative (Lagos Island) – We Train You!

Ready to launch your professional career in the Nigerian banking industry? Zenith Bank, a leading financial institution, has immediate openings for entry-level Customer Service Representatives at our modern contact center on Lagos Island. This is a unique opportunity for bright and ambitious individuals to join a world-class team. No prior banking experience is required; our promise is, we train you! We provide a comprehensive, paid training program to build your skills and start your successful career in finance.

Your Opportunity: A Professional Career in Banking As a Customer Service Representative, you are the trusted, helpful voice of Zenith Bank. You will be the first point of contact for our valued customers, providing them with timely solutions and exceptional support. In this role, you will be responsible for:

• Professionally handling inbound calls and digital messages from customers regarding their bank accounts.
• Resolving inquiries about transactions, card services, and our digital banking platforms (mobile app, internet banking).
• Providing accurate information about the bank’s wide range of products and services.
• Escalating complex issues to the appropriate internal departments to ensure a swift and satisfactory resolution for the customer.

The Foundation for Your Banking Career We are looking for graduates and diploma holders who are excellent communicators and have a passion for customer service. The core requirements include:

• A Bachelor’s degree, HND, or OND in any discipline.
• Completion of the National Youth Service Corps (NYSC) program is preferred.
• Excellent verbal and written communication skills in English.
• A professional, customer-focused attitude and a high level of integrity.
• You must be at least 18 years of age.

Your Premier Package: Great Pay & Bank-Grade Benefits We invest in our people with a premier compensation and benefits package:

• A competitive monthly salary between ₦100,000 and ₦150,000.
• Comprehensive health insurance (HMO) for you and eligible family members.
• A Pension plan to help you secure your future.
• Generous paid time off (PTO) and leave allowance.
• Unparalleled training and career development opportunities within the banking sector.

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About Zenith Bank

Zenith Bank Plc is a leading multinational financial service provider, recognized as one of the biggest and most profitable banks in Nigeria. We are a brand built on a core philosophy of People, Technology, and Service, and we are committed to investing in the best talent to deliver superior performance and build a truly world-class institution.

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Equal Opportunity Employer

Zenith Bank Plc is an equal opportunity employer. We are committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status.

Responsibilities

• Handling customer inquiries regarding their bank accounts via phone and digital channels.
• Resolving issues related to transactions, card services, and digital banking.
• Providing accurate information about the bank's products and services.
• Working as part of a professional customer service team.

Skills

• Customer Service
• Communication
• Problem Solving
• Integrity
• Computer Literacy

Qualifications

• Completion of NYSC is preferred.
• Excellent verbal and written communication skills.
• A strong customer service orientation and professional demeanor.

Benefits

• HMO Health Insurance
• Pension Plan
• Paid Time Off
• Paid Professional Training
• Career Advancement

Frequently Asked Questions

Do I need a degree in finance or banking to apply for this role?

No, you do not. We welcome graduates and diploma holders from all disciplines. Our comprehensive training program will teach you everything you need to know about the banking industry.

What does the "We Train You!" promise involve for this position?

It means you will participate in a full-time, paid, intensive training program before you start. You will learn about our products, our banking systems, and our high standards for customer service.

What is the work environment like?

You will be working in a professional, modern, and fast-paced contact center environment at our office on Lagos Island, as part of a large and supportive team.

What is the salary and what are the key benefits?

The starting monthly salary is between ₦100,000 and ₦150,000. Key benefits include a full HMO package, a pension plan, and generous paid leave.

Is this a remote or on-site position?

This is a full-time, on-site position located on Lagos Island. It is not a remote or work-from-home role.

What are the career prospects after this entry-level role?

This is an excellent entry point into the banking sector. A successful Customer Service Representative at Zenith Bank can grow into many other roles, including team leadership, personal banking, and other operational positions.

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